Odoo Support

1. Episode Consumption

When providing support for certain modules, additional time may be required to study and understand their functionality. In such cases, there is a higher possibility of consuming more than one episode during the support process.

2. Standard Time Allocation

The standard time allocated for each episode is one hour. If the support request exceeds this duration, every additional hour spent will be counted as a separate episode.

3. Flexible Support Plans

Chesify Labs offers multiple support plans for businesses seeking a robust, reliable, and efficient ERP system. Our support plans include technical assistance, implementation support, post-installation guidance, and more. The plans are flexible and designed so that you only pay for the services you require and the time spent resolving your ERP issues.

4. Remote Support Channels

Chesify Labs provides remote Odoo support through various communication platforms within the agreed response time. Support mediums include:

• Email
• Telephone
• TeamViewer
• Zoom
• AnyDesk
• Google Hangouts

5. Support Activation

The support period begins immediately after successful payment from the customer. Work will commence from the date the payment is received.

6. Scope of Odoo Support

Chesify Labs provides Odoo support services for all versions of Odoo. The support scope includes:

• Odoo functional assistance
• Odoo technical guidance
• Bug fixing and troubleshooting

7. Issue Reproduction

To effectively address certain Odoo issues, Chesify Labs may request the customer to provide a test case and sufficient documentation to help recreate and analyze the problem.

8. Customer Responsibilities

Customers are responsible for maintaining a stable internet or telecommunication connection in order to receive remote support services from Chesify Labs.